Frequently Asked Question
I want to purchase certain items, but I can’t find them at the online store?
Is there any way I can purchase items not listed on the website?

Subject to stock availability, excluding fragile items. Please note that we will charge a $5.00 handling fee and FedEx shipping costs per shipment for this service. International shipment may require additional fees. For further information, please click here for Online Store Customer Service.

Can orders be shipped internationally?

Yes, we can ship to Canada. Recipients are responsible for any customs duties and taxes where applicable. For further information, please click here for Online Store Customer Service.

What advantage is there for creating a SohaCraft user account?

If you create a user account at SohaCraft online, you will enjoy a smarter shopping experience for future orders, with features including a faster checkout process, and the ability to create wish-lists of the items you want most, that can be sent to your family and friends.

Are SohaCraft Gift Cards available online?

Gift Cards are not available online at this time. We apologize for the inconvenience it may cause.

What forms of payment are accepted for online purchases?

We accept Visa, MasterCard and discover credit cards.

Do you have a toll free number?

Yes we do. The number is available only for returns and it can be found on your packing list, invoice and your order confirmation email.

Is it safe for me to pay by credit card over the Internet?

Yes. Our secure server software uses industry-standard 128 bit SSL(Secure Sockets Layer) and a dedicated IP address to fulfill the requirement for running a highly secure e-commerce environment. For further information, refer to Privacy Policy and Security